Frequently Asked Questions
1) What is a buckwheat pillow? And why a buckwheat pillow?
Buckwheat pillows are filled with buckwheat hulls, which are the husks protecting buckwheat kernels.
Read about the benefits of buckwheat pillows in our About Buckwheat Pillows section.
2) Where are the robot prints?
For our initial run of products, we decided to custom print only our dinosaur design. We are in the process of making our custom robot prints, and they should be available soon. In the meantime, check out our other prints available for our child pillows.
3) How do I clean the pillow?
There are two pillow covers, both of which have zippers to allow easy removal of the inner pillow and its hulls. For the most part, only the outer pillow cover would need to be cleaned. But after some time, the inner pillow case may get discoloured by the hulls. If the inner pillow case requires cleaning, the buckwheat hulls can be removed by pouring them into a dry container or bag (or another pillow case).
The buckwheat hulls themselves do not need to be cleaned. However, they can be placed in the sun to naturally get rid of any moisture and kill any bacteria that may have accumulated.
Both the outer and inner pillow covers can be machine washed in cold water, and tumble dry on low.
Ensure that the pillow covers are dry before putting the buckwheat hulls back.
4) Are buckwheat pillows really hypoallergenic?
Buckwheat hulls are generally described as hypoallergenic. Allergies to buckwheat hulls are rare, but do exist.
5) How do I adjust the buckwheat filling?
The amount of buckwheat hulls can be adjusted by removing or adding them from the inner pillow cover. You can store the removed hulls in a container with a lid for future use. Ensure that the container is dry before putting hulls inside.
6) Are the pillows sold in retail stores?
At the moment, we do not sell the pillows in retail stores.
7) Can I buy additional buckwheat hulls?
Yes, we sell buckwheat hulls in 2lb bags for $25. We offer free shipping of the hulls within Canada.
8) Can I buy only the pillow covers?
At the moment, we do not sell pillow covers separately. But we plan to, so check back again soon.
9) Does Robot And Dinosaur ship internationally?
Currently, we ship to all the provinces and territories in Canada, and some states in the U.S.
10) What are the shipping costs?
We ship to all provinces and territories in Canada for a flat rate of $8 (via Canada Post). Shipping costs will vary depending on location in the United States.
11) What are the return policies?
If you are not satisfied with your purchase, we offer a full refund if you return your order within 30 days. The refund excludes shipping charges, which is the responsibility of the customer. Please email us at firstname.lastname@example.org for complete details.
12) What if I have suggestions or questions about the product?
Please email us at email@example.com. We would love to hear from you!